At mayawin, protecting the personal data of our players is something we take very seriously. This Privacy Policy explains what information mayawin collects when you use our platform, why we collect it, how it is used and stored, and the rights you have over your own data under Philippine law.
mayawin.net
Data Privacy Documentation
This Privacy Policy ("Policy") is issued by mayawin ("mayawin," "we," "us," or "our") and applies to all personal data collected through the mayawin platform at mayawin.net, including all associated pages, account services, games, payment portals, customer support channels, and any communications mayawin sends to registered players.
This Policy applies to all individuals who interact with mayawin, including registered players, prospective players who visit the site without completing registration, and individuals who contact our customer support team. By using the mayawin platform or submitting your personal data during the registration process, you acknowledge that you have read and understood this Privacy Policy.
Where this Policy references the mayawin Terms and Conditions, those Terms form part of the same agreement and should be read alongside this Policy. In the event of any conflict between this Policy and the Terms and Conditions with respect to data privacy matters, this Policy shall take precedence.
mayawin acts as the data controller for all personal data collected through the mayawin platform. As data controller, mayawin determines the purposes for which your personal data is processed and the means by which that processing is carried out.
All enquiries, requests, or complaints relating to the processing of your personal data should be directed to our designated Data Protection Officer using the contact details set out in Section 14 of this Policy. mayawin is committed to responding to all data-related enquiries within the timeframes prescribed by the National Privacy Commission of the Philippines.
mayawin collects personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed. The categories of personal data we collect are as follows:
mayawin collects personal data through the following channels:
All personal data processed by mayawin is done so for specific, legitimate, and documented purposes. The following table sets out the primary purposes and the corresponding legal basis under the Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Age verification (21+ requirement) | Compliance with legal obligation; contract performance |
| Processing deposits and withdrawals | Performance of contract |
| KYC and anti-money laundering checks | Compliance with legal obligation (PAGCOR, AMLA) |
| Fraud prevention and platform security | Legitimate interest of mayawin; legal obligation |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Responsible gaming monitoring | Compliance with legal obligation; legitimate interest |
| Sending promotional communications (where consented) | Consent |
| Platform analytics and improvement | Legitimate interest of mayawin |
| Regulatory reporting | Compliance with legal obligation |
mayawin may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:
GCash, PayMaya, BDO, BPI, Metrobank, and other Philippine payment processors receive the minimum data necessary to process your transactions. These providers are independently bound by their own privacy policies and financial data protection obligations under Philippine law.
Third-party KYC service providers may receive identity documentation and reference data to support age and identity verification. mayawin selects only providers that maintain appropriate technical and organisational security measures.
Live casino and slot game studios (such as Evolution Gaming, Pragmatic Play Live, and SA Gaming) may receive session identifiers and betting data necessary to operate their games within the mayawin platform. These providers process data under the terms of their licensing agreements with mayawin and applicable gaming regulations.
mayawin may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent Philippine government bodies where required or permitted to do so by law.
Legal counsel, auditors, and compliance consultants engaged by mayawin may access personal data on a strictly confidential basis in connection with the provision of professional services to mayawin.
mayawin retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with mayawin's data destruction procedures.
mayawin implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include but are not limited to:
The mayawin platform uses cookies and similar tracking technologies to support platform functionality, improve user experience, and gather aggregate analytics data. The following types of cookies may be set when you use the mayawin platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, login state, security tokens — required for the platform to function | Session / short-lived |
| Functional | Remembering language, game preferences, and responsible gaming settings | Up to 12 months |
| Analytics | Aggregate, anonymised usage data to improve platform performance and game lobby layout | Up to 24 months |
| Security | Fraud detection signals, device fingerprinting for anomalous login detection | Session / up to 90 days |
Essential and security cookies are necessary for the safe operation of the mayawin platform and cannot be disabled without significantly impairing your ability to use the service. You may control the placement of functional and analytics cookies through your browser settings. Disabling all cookies may affect your ability to stay logged in across sessions.
If you are a parent or guardian and believe that a minor in your household has submitted personal data to mayawin, please contact our Data Protection Officer immediately using the details in Section 14. mayawin will action such reports promptly and without delay.
Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights with respect to your personal data held by mayawin:
You may request confirmation of whether mayawin holds personal data about you and request a copy of that data, including information on how it is being used.
You may request that inaccurate or incomplete personal data held by mayawin be corrected or updated. Most account details can be updated directly within your mayawin account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mayawin's legal retention obligations under PAGCOR and AMLA regulations.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on mayawin's legitimate interests. You may withdraw consent for promotional communications at any time.
You may request a copy of the personal data you have provided to mayawin in a structured, commonly used, and machine-readable format where technically feasible.
If you believe mayawin has failed to handle your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, please contact mayawin's Data Protection Officer as described in Section 14. mayawin will respond to verifiable data rights requests within thirty (30) calendar days of receipt. We may require you to verify your identity before processing a request.
The mayawin platform's primary infrastructure is hosted in data centre facilities serving the Philippine market. Certain game technology providers and KYC service partners operate internationally and may process your data outside of the Philippines. Where such cross-border transfers occur, mayawin ensures that:
mayawin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When material changes are made, we will notify registered players via the contact details on file — either by SMS to your registered Philippine mobile number or by email — at least seven (7) days prior to the changes taking effect.
The "Last Revised" date at the top of this Policy will be updated whenever changes are made. We encourage you to review this Policy periodically. Your continued use of the mayawin platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
For any questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data by mayawin, please contact our Data Protection Officer:
If you are not satisfied with mayawin's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on the NPC's complaint process is available through official Philippine government channels.
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions of the mayawin Privacy Policy.
Six ways mayawin keeps your personal information safe and in your control
All mayawin data processing activities are conducted in full compliance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations, as enforced by the National Privacy Commission of the Philippines.
Every byte of data moving between your device and mayawin servers travels over a 256-bit SSL-encrypted connection. Your login credentials, payment details, and account data are never transmitted in plain text.
mayawin does not sell, rent, or license your personal data to third parties for marketing purposes. Your information is shared only with the specific service partners required to operate the platform — nothing more.
You can access, correct, download, or request deletion of your personal data at any time. Exercise your rights directly through your mayawin account settings or by contacting our Data Protection Officer.
mayawin has appointed a Data Protection Officer responsible for overseeing all data privacy matters, responding to player requests, and ensuring ongoing compliance with Philippine data privacy law.
If a data breach occurs that is likely to result in harm to you, mayawin will notify you and the National Privacy Commission within 72 hours of becoming aware of the incident — as required by Philippine law.
Knowing exactly how your data is handled is part of the mayawin commitment to transparency. Join Filipino players across Manila, Cebu, Davao, and beyond who trust mayawin for fair games and secure, privacy-respecting play.
🔞 Must be 21 or older to play. | Philippines only. | Responsible Gaming | Terms & Conditions